About Us

 
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Lexi Trotta

OWNER & CEO

 
Virtual Assistant, Credentialing and Billing Specialist, Out of Network Billing Specialist, Intake Process Creation Specialist
*Accepting New Credentialing Clients!
 
Hello! My name is Lexi, and I am the owner of Therapy Practice Solutions. After serving as the Director of Operations and Development for two years and being part of TPS for four years, I’m honored to continue leading our mission of providing essential support to therapy practices nationwide. At TPS, our motto is Your Practice, Our Solutions!—because we believe every practice deserves the right support to thrive.

I currently live on the East Coast with my two dogs and enjoy crafting, traveling, and spending time with my friends and family.

My background spans both the legal and healthcare fields, giving me a unique perspective on the operational and administrative needs of mental health professionals. I earned my Bachelor's degree in Criminal Justice and Psychology from St. Joseph’s University and am a Certified Paralegal specializing in Criminal Law, though I have experience across multiple areas of law.

Transitioning into the healthcare field, I have worked with psychiatrists, psychologists, therapists, nutritionists, speech therapists, and physical therapists, gaining extensive experience in insurance verification, claim research, credentialing, billing, and intake management. I specialize in insurance billing and credentialing, including support for out-of-network providers, as well as intake management and process creation.

At Therapy Practice Solutions, my mission is to give practices the care they need so practitioners can focus on the care their clients need. I am passionate about streamlining processes, solving problems, and helping practices succeed—because when you have the right support, you can focus on what truly matters: your clients.

I look forward to the opportunity for Therapy Practice Solutions to serve your practice and help you navigate the complexities of running a successful business. Let us handle the details, so you can focus on making a difference in your clients' lives!
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Kelsey Someliana-Lauer

Client and Team Success Manager, Virtual Assistant

Hey there!  My name is Kelsey Someliana-Lauer.  I am located in Wilmington, North Carolina but my hometown is Las Vegas, Nevada.  I graduated in 2020 from the University of North Carolina at Wilmington with my Bachelors Degree in Religion and am currently enrolled in North Carolina Central University’s Masters of Clinical Mental Health Counseling program.  I’ve always been a huge nerd and love school!

When I’m not doing schoolwork or VA work, I’m spending time with my husband Dylan, my Cocker Spaniel, Cooper, or my two bunnies Tallulah and Tucker.  I’m also an avid Dungeons and Dragons player, reader, and roller-skater.

Professionally, I have experience with insurance billing, verification of benefits, credentialing, hiring, social media creation and management, scheduling and on-boarding, editing and proofreading, systems creation, and more!  My interest as a future counselor is in women’s issues, eating disorders, chronic pain and illness, and self-esteem.  I love helping therapists and their clients feel heard and supported.

 
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Kelly DeLeon

Virtual Assistant


Hi! I'm Kelly, one of the VA's here at Therapy Practice Solutions. I've been in the mental health world for over 10 years, starting at an in patient hospital and slowly making my way to the virtual/outpatient world. I have a passion for helping others and love being able to take the stress of the "behind the scenes" tasks off clinicians' plates, so that they can solely focus on their clients. Client intakes and insurance billing/verifications are my jam!

I was born and raised in a tiny surf town in Southern California, and currently live in South Carolina with my kids. When I'm not working, I am either hiking or camping or doing something active and outside with my kids and dog!

I look forward to working with you and helping you clear up the mental load of the admin tasks!
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Jennifer Patterson

Virtual Assistant


Hello, my name is Jennifer Patterson and I’m one of the Virtual Assistants here at Therapy Practice Solutions. I live near Pinehurst, North Carolina with my husband of over 30 years, two dogs and two cats.

I bring more than two decades of dedicated experience in the healthcare industry, from the hands-on work of being an Orthopedic Assistant to managing a Psychotherapy private practice. I have worked in every aspect of a medical office, but I specialize in medical billing, insurance coordination, and following up on claims and payment issues.
In my spare time, I love reading and working outside in my garden.

I look forward to working with you and tackling the time-consuming tasks so that you can focus on what is truly important – your clients.
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Mary Sandberg

Virtual Assistant

Hello! My name is Mary Sandberg. I live in central California with my husband, our 3 boys and 3 dogs. We love camping and exploring new places together. I also love to cook and try out new recipes!

I have over 8 years experience in Medical Billing and administration. I take pride in my organization, attention to detail, and providing quality service to my clients.

I am excited to be one of the Virtual Assistants at Therapy Practice Solutions.

I look forward to connecting with providers to give them the time they need with their patients!
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Deicy Sahraie

Virtual Assistant

Hello, my name is Deicy Sahraie! I live in New Jersey, and I am one of the Virtual assistants at TPS.

I am a certified professional biller who is very passionate about the healthcare field and have over 15 years of experience in different areas including mental health. I love helping people and pride myself on providing excellent customer service. Some of my experiences include managing a Psychotherapy private practice which included insurance verifications, claims submissions, posting, claims follow ups and many other responsibilities.

I love spending time with my family. I have been married for 18 years to my
wonderful husband and we have a beautiful 17-year-old daughter and our dog named Roxy.

I am thrilled to have joined TPS and look forward to working with you!
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Hannah Daniels

Virtual Assistant

Hi! My name is Hannah Daniels. I live near Charlotte, NC but grew up on the coast of South Carolina.

I am a licensed counselor with specialized training in trauma and crisis management. I have worked in various settings, including group practices and EAP companies. I am passionate about the mental health field and helping other therapists. After having my son I decided to take a step back from traditional therapy work. I am excited to provide support for other therapists and I'm so thankful for this opportunity.

In my free time, I love hanging out with my husband and son. I also love riding my horse and spending time in nature. I am an avid reader and I love listening to all kinds of music. 
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Lauren Slatko

Virtual Assistant

Hello there! My name is Lauren Slatko, and I am delighted to introduce myself as one of the Virtual Assistants with Therapy Practice Solutions. I currently reside in Houston, Texas, where I share my abode with my two rescue dogs, Millie and Tilly.

As a licensed clinical psychologist and a licensed master of social worker with specialized training in eating disorders, I have garnered over a decade of experience working in various settings, including private practices. My primary goal is to assist fellow therapists in navigating the administrative aspects of their practice, allowing them to focus on their clients's therapeutic needs.

Apart from my professional life, I value quality time spent with my loved ones and enjoy cooking and experimenting with new recipes.

I look forward to the opportunity to collaborate with you!
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Sarah Severoni

Virtual Assistant
 
Hello! My name is Sarah Severoni, one of the dedicated virtual assistants at Therapy Practice Solutions. My journey began with a resolve to aid healthcare professionals in delivering quality care to their patients. I have a bachelor's of science degree in Biology from Marymount University and I am currently completing my master's in Mental Health Counseling and Wellness from the New York University. 
 
I believe that the majority of people experience challenging events at one point or another in their lives. I also believe that everyone has the ability and capacity to make meaningful and positive changes to their current life situations when in a supportive environment.
 
I have a passion for supporting individuals in the quest for emotional-wellbeing. Rooted in the principles of empathy and understanding, I strive to provide a professional, safe, and nurturing space for your clients. 
 
I am equipped to lend a compassionate hand and offer personalized strategies tailored to your unique needs. I take pride in my ability to ensure seamless communication and collaboration among your team. Whether it's coordinating referrals, updating patient information, or assisting with insurance billing, I am here to streamline processes and alleviate administrative burdens.

But beyond the paperwork and protocols, what truly drives me is the opportunity to make a meaningful difference in the lives of patients and healthcare providers alike. With a friendly demeanor and a willingness to go above and beyond, I look forward to supporting your practice in achieving its goals.
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Shaelen Dillard

Virtual Assistant

Hi, my name is Shaelen Dillard.

I am originally from a small town in Indiana, but recently moved to North Carolina for more opportunity!

I am currently a part time student at a community college on the East Coast. I am studying for a bachelor's degree in Applied Sciences.

I am very family oriented and prioritize friendships as I find myself being very social. My family and friends would describe me as extremely bubbly, highly empathetic and passionate about helping others. I am also an active member of my local church.

I am grateful for the opportunity of furthering my experience in the mental health field. I am excited to be a part of the TPS team and look forward to assisting providers!
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Hollie Collins

Virtual Assistant

Hello! My name is Hollie. I am an East coast native currently living in sunny southern California.

Currently, I am working on Master’s in clinical mental health counseling. When I am not working or doing school work, I am spending time with my family by the water, exploring the west coast or just relaxed at home. My husband is active duty Marine Corps and we have 3 children. We hope to retire back on the east coast where I hope to start my own private practice.

I have a professional background in various fields including medical authorizations, customer service, retail management and mental health, helping clients connect to therapy and assessments. I have a passion for positive client interactions and helping busy professionals fill in the gaps in running their business.

I look forward to meeting you!
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Jessica Hender

Virtual Assistant

Hi! My name is Jessica Hender, and I am thrilled to be a part of the TPS team.

I currently live on the Central Coast of California with my husband and dog, Charlie. I have previously lived all over the Southeast, but was born and raised in Lexington, KY.

I earned my B.S. in Kinesiology and plan on continuing my education in healthcare administration. I have always had a passion for helping people in both physical and mental health capacities. I am confident that combining my experience managing a private therapy practice with my adaptability will enhance the efficiency of your practice operations.

In my free time I enjoy traveling with my family, exercising, gardening and anything else outdoors! I look forward to working with you!
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Annie Burt

Virtual Assistant and Visual Communications Specialist

I am a 34-year-old mother of one amazing and spunky girl and have been married to my wonderful husband for 15 years now.

We love living with our orange kitty and doggy in Olympia, Washington, where we take full advantage of the nature around us with frequent nature walks and mushroom hunting.

I graduated from the University of Washington with a Bachelor’s degree in Medical Anthropology and Global Health and dream of one day pursuing a Masters in Mental Health Counseling.

I have also been an avid violinist since the age of 10 and currently play in two local symphonies.

I am extremely passionate about mental health work and public access to health information. To further support this passion, I am currently completing a Visual Communication Specialization through CalArts via Coursera.

I have worked in the field of early childhood education and also as an office administrator and client liaison for a therapy practice, with lots of experience in scheduling, billing, communications, and claims.

I am eager to continue this work and to get my foot in the door of mental health therapy. 
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Muriel Gaddy

Virtual Assistant
 
Hi, my name is Muriel Gaddy.
 
I have a bachelors in psychology from Western Carolina University and plan on continuing my education to become a counselor. I currently live in Wilmington, NC but grew up on a farm in a small town close to Hickory, NC.

I have quite a bit of experience helping run a private practice therapy office and thoroughly enjoy helping providers in any way I can!
 
I am so excited to be a part of the TPS team, my experience with managing an office will help me provide you with any help that you may need so that you can better focus on your patients. I am a fast learner and love a challenge.

Outside of work I enjoy going to the gym, traveling, and attending church. 
 
I look forward to working with you!
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Karyn Rauen

Virtual Assistant

Greetings! My name is Karyn, and I am so pleased to be one of the wonderful Virtual Assistants working with Therapy Practice Solutions.

I live in Indiana with my family and our three (rather vocal) cats. I love to learn--so you will almost always find me in the process of researching a concept or learning a new skill. My most recent endeavors are learning Spanish and teaching myself basic coding and Excel. When I am not learning something new, my children and I love to explore the beaches of Lake Michigan for interesting rocks and sea glass. We also bake bread for our family and friends.

Becoming a VA is a new path for me. I am a former teacher with a Bachelor's in Elementary Education and a Master's in Special Education. I am confident that my attention to detail, ability to connect with people, and desire to keep learning will be an asset to your practice.
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Olivia Case

Virtual Assistant

Hi, I'm Olivia! I have been working for TPS since 2021.  I have a BS in psychology from North Greenville University. I am hoping to one day pursue a Master’s degree in counseling, although right now, I'm loving my job as a VA.

I recently married my college sweetheart and we live in the mountains of upstate South Carolina with our cat, Melbourne. On my days off, you can expect to find me outdoors with my husband or reading in a downtown coffee shop.

I grew up overseas and have a lot of experience interacting with different cultures, religions, and backgrounds. I find that this gives me an open mind and a big heart for all types of people who I come into contact with, which is something I love about working in the mental health field.

I hope to assist you in your practice and help your practice run smoothly so that your clients can get the mental health treatment they are seeking!
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Emily Macy

Virtual Assistant

Hello! My name is Emily, and I currently live in Kansas. I am a graduate of Oklahoma Wesleyan University in Bartlesville, OK.

After college, I enjoyed working with children and parents, as a Children’s Ministry Director at Grace Community Church in Bartlesville, Oklahoma.

Before becoming a mother, I enjoyed working at the local elementary school by providing administrative support.

I enjoy spending time with my husband, daughter, and dog. Family time is a priority for me. The flexibility of a Virtual Assistant career allows me to take time for taking long walks with m toddler, meeting friends at the coffee shop, and visiting with extended family nearby.

Fun fact! I did an internship for NASCAR while in college. I am also known as “The Queen of GIFS” to my family and friends.
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Sadi Freeman

Virtual Assistant

Hello everyone, my name is Sadi Freeman. I currently live in a very small town in Oklahoma. I am a 28 year old mother of 3 who is living to be the best mother and wife I can be. The career choice to become a Virtual Assistant for TPS is one of the most comforting and exciting decisions that I have ever made for my family and myself.
 
I have worked as an Associates' Assistant for the past 8 years. Some of my basic everyday tasks were scheduling, billing insurance, posting insurance payments, checking eligibility, along with many other tasks that taught me the beautiful skills of multitasking and organization. 
 
My hobbies include, reading a great book, drinking the perfect cup of coffee, and traveling, as well as chasing my children and 10 siblings around. 
 
As a Virtual Assistant I have a desire to learn and grow with TPS in order to help providers have more time for the most important part of therapy, the client. 
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Julie Snavely

Virtual Assistant

Hello! My name is Julie Snavely. I live in a small rural town in North Central
Kansas with my husband of 30 plus years, my son and his wife, three beautiful
grandchildren, a daughter and her husband.

We have owned and operated an excavation business since 2000. Working from home was a true blessing for me while my children were young.

I eventually tookon the role as office manager for our local CASA (Court Appointed Special Advocate) program and most recently worked for Family Eye Care as well as co-managing our business.

I absolutely loved both professions but felt a change of pace was in need with my new role as “grandma”.

I pride myself on providing the best customer service and attention I can. I love
working with people and truly want the best service experience possible.
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Marilyn Redmond

Virtual Assistant

Hello, my name is Marilyn Redmond and I have lived in North Central Kansas for the past 20 years.  My husband is a pastor and we have 6 children and 3 grandchildren.  We live in the country with our youngest two sons, my elderly parents (in a house across the drive) and our 3 big dogs.   Our life is never dull and we love entertaining our extended family and friends.

In 2007 we adopted 3 little boys through our state’s foster care system.  They brought an amazing amount of joy and blessings to our family.  And along with that, some significant mental health challenges.  We know what it’s like to have to advocate for our children’s mental health needs.  We also understand the difference a qualified therapist can make in the life of a struggling child.

After 10 years in the banking industry, I am so excited to work with Cindy and the TPS team.  As a Virtual Assistant, I look forward to connecting with practices that can benefit from my strengths in customer service and organization.  It brings me great joy to help others, and being able to do that from home is an added blessing.
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Taylor Halligan

Virtual Assistant, Psychological and Neuro-Psychological Testing Specialist

My name is Taylor Halligan and I have been working in the mental health industry for over 6 years. Over the six years, I have worked both directly and indirectly with patients seeking help through therapy or psychological testing.

I started my journey as a Virtual Assistant over the past year and am so happy to be working with the TPS team!

When I am not assisting clients and their patients, I am traveling with my partner and our two rescue pets. We love spending time outside and exploring new places!

We believe the greatest compliment is a customer referral. That's why we provide all customers with the absolute best service and highest quality work, at fair and competitive prices.

Contact us today!

Interested in joining our team? 

Send us your resume! 
Reach out to us!