About Us

 
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Cindy Molder

OWNER AND CONSULTANT

Cindy Molder, owner of Therapy Practice Solutions, has a vision for a Virtual Assistant company that specializes in mental health. Her goal is to train and equip women in order to provide professional, personal service to practices, providers, and clients.

One of her greatest joys is to meet potential clients and once they are a part of the TPS team, to serve them wholeheartedly alongside the Virtual Assistants with Therapy Practice Solutions. TPS now has VAs and clients nationwide.

She grew up in Shelbyville, TN and is married to her high school sweetheart. They have two grown sons, a daughter-in-love and twin grandsons. She has lived in TN, AL, NC, FL and OK.

Cindy says, "living in a variety of locations gives her a deeper understanding of diverse religions, races, lifestyles, sexual identity and cultures." Her best kept secret, she is a lifelong NASCAR and auto racing fan.
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Lexi Trotta

DIRECTOR OF OPERATIONS AND DEVELOPMENT
NOW ACCEPTING CREDENTIALING CLIENTS

Virtual Assistant, Credentialing and Billing Specialist, Out of Network Billing Specialist, Process Creation/Adjustment Specialist 
 
Hello! My name is Lexi, and I am one of the many lovely Virtual Assistants with Therapy Practice Solutions. I am originally from Long Island, New York. But I now live in sunny South Carolina with my partner, two dogs and cat. I love animals, reading, traveling, and spending time with my friends and family. 
 
Throughout my career, I have worked with diverse populations in both the legal and healthcare fields. I have a Bachelor's degree from St. Joseph's University in Criminal Justice and Psychology. I am also a Certified Paralegal with a focus in Criminal law.
 
In the past few years, my career has transitioned into the healthcare field. I have worked with psychiatrists, psychologists, therapists, nutritionists, life coaches, etc. I am trained and experienced in the full cycle of private practice. From insurance verification, claim research, credentialing, billing, as well as intake and process management and form creation.
 
I currently specialize in intake management and process creation, as well as insurance and credentialing (for both in and out of network providers). I am always willing to take on a challenge and can pick up new skills at the drop of a hat. My newest skill outside of work is rollerskating!

My goal as your VA is to give your practice the care it needs, so you can focus on the care your clients need. Helping others is one of my many passions, and with the help of Therapy Practice Solutions, I have been able to (and continue to!) extend my passion from coast to coast! 
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Kelsey Someliana-Lauer

Virtual Assistant, Billing Specialist, and Social Media Specialist

Hey there!  My name is Kelsey Someliana-Lauer.  I am located in Wilmington, North Carolina but my hometown is Las Vegas, Nevada.  I graduated in 2020 from the University of North Carolina at Wilmington with my Bachelors Degree in Religion and am currently enrolled in North Carolina Central University’s Masters of Clinical Mental Health Counseling program.  I’ve always been a huge nerd and love school!

When I’m not doing schoolwork or VA work, I’m spending time with my husband Dylan, my Cocker Spaniel, Cooper, or my two bunnies Tallulah and Tucker.  I’m also an avid Dungeons and Dragons player, reader, and roller-skater.

Professionally, I have experience with insurance billing, verification of benefits, credentialing, hiring, social media creation and management, scheduling and on-boarding, editing and proofreading, systems creation, and more!  My interest as a future counselor is in women’s issues, eating disorders, chronic pain and illness, and self-esteem.  I love helping therapists and their clients feel heard and supported.

 
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Deicy Sahraie

Virtual Assistant

Hello, my name is Deicy Sahraie! I live in New Jersey, and I am one of the Virtual
assistants at TPS. 

I am a certified professional biller who is very passionate about the healthcare field
and have over 15 years of experience in different areas including mental health. I
love helping people and pride myself on providing excellent customer service. Some of my experiences include managing a Psychotherapy private practice which included insurance verifications, claims submissions, posting, claims follow ups and many other responsibilities.

I love spending time with my family. I have been married for 18 years to my
wonderful husband and we have a beautiful 17-year-old daughter and our dog named Roxy.

I am thrilled to have joined TPS and look forward to working with you!
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Alia Tallow Simpson

Virtual Assistant

Hey there! I'm Alia, and I've been happily married for over 5 years. My biggest blessing is my four-year-old daughter, and as a mom, I'm always up for adventures with her! Growing up in the Bay State, I've had the pleasure of calling Massachusetts home sweet home for as long as I can remember.

In my professional life, I'm driven by ambition, holding a bachelor’s degree in psychology, and currently pursuing a master's degree in marriage and family therapy. My career journey has navigated me through the vibrant industries of healthcare and mental wellness, where I've handled a diverse array of responsibilities ranging from managing reimbursements and insurance verifications to excelling in customer and patient success as well as substance-abuse case management.
When I'm not diving into work, you'll find me belting out tunes at karaoke nights with friends and family, soaking up the sun at the beach, or exploring new destinations through travel and road trips.

I'm excited about the opportunity to work together and continue elevating your practice to new heights!
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Lauren Slatko

Virtual Assistant

Hello there! My name is Lauren Slatko, and I am delighted to introduce myself as one of the Virtual Assistants with Therapy Practice Solutions. I currently reside in Houston, Texas, where I share my abode with my two rescue dogs, Millie and Tilly.

As a licensed clinical psychologist and a licensed master of social worker with specialized training in eating disorders, I have garnered over a decade of experience working in various
settings, including private practices. My primary goal is to assist fellow therapists in navigating the administrative aspects of their practice, allowing them to focus on their clients's therapeutic
needs.

Apart from my professional life, I value quality time spent with my loved ones and enjoy cooking and experimenting with new recipes.

I look forward to the opportunity to collaborate with you!
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Sarah Severoni

Virtual Assistant
 
Hello! My name is Sarah Severoni, one of the dedicated virtual assistants at Therapy Practice Solutions. My journey began with a resolve to aid healthcare professionals in delivering quality care to their patients. I have a bachelor's of science degree in Biology from Marymount University and I am currently completing my master's in Mental Health Counseling and Wellness from the New York University. 
 
I believe that the majority of people experience challenging events at one point or another in their lives. I also believe that everyone has the ability and capacity to make meaningful and positive changes to their current life situations when in a supportive environment.
 
I have a passion for supporting individuals in the quest for emotional-wellbeing. Rooted in the principles of empathy and understanding, I strive to provide a professional, safe, and nurturing space for your clients. 
 
I am equipped to lend a compassionate hand and offer personalized strategies tailored to your unique needs. I take pride in my ability to ensure seamless communication and collaboration among your team. Whether it's coordinating referrals, updating patient information, or assisting with insurance billing, I am here to streamline processes and alleviate administrative burdens.

But beyond the paperwork and protocols, what truly drives me is the opportunity to make a meaningful difference in the lives of patients and healthcare providers alike. With a friendly demeanor and a willingness to go above and beyond, I look forward to supporting your practice in achieving its goals.
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Angela Rimany

Virtual Assistant

Hello there! I'm Angela Rimany, a committed professional with a Master's degree in Clinical Mental Health Counseling from the University of Central Florida. Currently, I'm on the path to licensure as a Registered Mental Health Counselor Intern in Orlando, Florida. I bring six years of valuable experience in the mental health field to my current role as a Virtual Assistant.

My passion lies in the behind-the-scenes dynamics of mental health support. I thrive in the organizational aspects, efficiently managing scheduling, billing, problem-solving, and navigating the intricacies of marketing and social media management. My goal is to create a seamless and efficient support system for individuals navigating their mental health journey.

Beyond my professional life, I cherish moments spent with my partner and our beloved German Shepherd, Luna.

I am thrilled at the opportunity to serve TPS clients, ensuring the seamless operation of your practice. I look forward to working with you!
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Hannah Daniels

Virtual Assistant

Hi! My name is Hannah Daniels. I live near Charlotte, NC but grew up on the coast of South Carolina.

I am a licensed counselor with specialized training in trauma and crisis management. I have worked in various settings, including group practices and EAP companies. I am passionate about the mental health field and helping other therapists. After having my son I decided to take a step back from traditional therapy work. I am excited to provide support for other therapists and I'm so thankful for this opportunity.

In my free time, I love hanging out with my husband and son. I also love riding my horse and spending time in nature. I am an avid reader and I love listening to all kinds of music. 
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Shaelen Dillard

Virtual Assistant

Hi, my name is Shaelen Dillard.

I am originally from a small town in Indiana, but recently moved to North Carolina for more opportunity!

I am currently a part time student at a community college on the East Coast. I am studying for a bachelor's degree in Applied Sciences.

I am very family oriented and prioritize friendships as I find myself being very social. My family and friends would describe me as extremely bubbly, highly empathetic and passionate about helping others. I am also an active member of my local church.

I am grateful for the opportunity of furthering my experience in the mental health field. I am excited to be a part of the TPS team and look forward to assisting providers!
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Hollie Collins

Virtual Assistant

Hello! My name is Hollie. I am an East coast native currently living in sunny southern California.

Currently, I am working on Master’s in clinical mental health counseling. When I am not working or doing school work, I am spending time with my family by the water, exploring the west coast or just relaxed at home. My husband is active duty Marine Corps and we have 3 children. We hope to retire back on the east coast where I hope to start my own private practice.

I have a professional background in various fields including medical authorizations, customer service, retail management & mental health helping clients connect to therapy and assessments. I have a passion for positive client interactions and helping busy professionals fill in the gaps in running their business.

I look forward to meeting you!
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Jessica Hender

Virtual Assistant

Hi! My name is Jessica Hender, and I am thrilled to be a part of the TPS team.

I currently live on the Central Coast of California with my husband and dog, Charlie. I have previously lived all over the Southeast, but was born and raised in Lexington, KY.

I earned my B.S. in Kinesiology and plan on continuing my education in healthcare administration. I have always had a passion for helping people in both physical and mental health capacities.

I am confident that combining my experience managing a private therapy practice with my adaptability will enhance the efficiency of your practice operations.

In my free time I enjoy traveling with my family, exercising, gardening and anything else outdoors!

I look forward to working with you!
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Cheryl McCauley

Virtual Assistant

Hi, I'm Cheryl and I've been a VA since 2021. I'm currently located in Texas, but serve practices all over the US.

Before I became a VA, I worked primarily in Admin roles. Whether it be a Facilitator/Trainer or in a managerial role.

Helping others has always been something that I find extremely rewarding and fulfilling so I'm grateful to be able to use my passion of assisting in this capacity.

Beyond being a VA I'm also a mother to a teenage daughter, and a military wife.

In my free time, I enjoy spending time with my family and 3 beautiful fur babies, reading, and catching up on my favorite shows.

I look forward to being able to take some of the stress off your plate to allow you to focus on what really matters, the clients.
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Emily Roberts

Social Media & Marketing Specialist

Emily is currently located in southern Indiana. She is married, and a mom of two little redhead girls and has two more babies... dobermans!

Emily's expertise includes marketing, advertising and healthcare. Emily has worked in healthcare while being patient facing and understands the importance of making sure that the patient feels seen and advocated for. And a big part of marketing is creating that safe place before the first meeting.

Emily has nearly a decade of traditional and digital marketing experience. She has worked with all sorts of businesses from big corporations to small business owners. Her favorite is working with small business owners and clinicians to make sure that they are well represented and feel empowered in their space.

Some of Emily's favorite things to do besides working is, traveling (especially to Disney), gardening, and playing board and card games with her family!
 
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Erica Kuhn

Virtual Assistant & Graphic/Digital Design

Hello there! My name is Erica, and I am delighted to offer my assistance to fellow therapists in effectively managing their practices.

As a Licensed Professional Counselor and Art Therapist, I bring a wealth of knowledge and experience to the table. I currently operate my own Independent Private Practice called Blooming Expressions Therapy LLC.


During the pandemic, I came to the realization that my full-time therapist job in community mental health was not sustainable for both myself and my family. In late 2020, shortly after welcoming my son, I established my practice with the intention of being more present for my children and healing from burnout.

Having firsthand experience as a practice owner, I have discovered a genuine passion for supporting fellow therapists on their journey in building their own private practices. I thoroughly enjoy consulting with colleagues and providing assistance in business planning. I firmly believe that as therapists, we thrive when we collaborate and support one another. I am thrilled to be working with TPS as it allows me to foster a sense of community and aid others in focusing on what truly matters: the people we serve!

With over 10 years of experience in Human Services and more than 6 years as a therapist, I possess a strong background in various Electronic Health Record systems. I am well-versed in documentation and business practices related to the mental health field. Additionally, I hold a degree in art and possess a passion for graphic and virtual designs, including but not limited to business logos, flyers, invitations/stationery, and business cards.

On a personal level, I enjoy drawing and exploring various crafts and creative processes.

 
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Cate Warkentien

Virtual Assistant, Billing Specialist, Intake Specialist

Hi, my name is Cate Warkentien and I’m so excited to be a part of the TPS team!

I was born and raised in the suburbs of Chicago, where I still live with my
daughter Frankie.

In my free time I enjoy spending time with my daughter, niece, and family,
doing small home improvement projects, and listening to podcasts.

Throughout my career I have worked in several office settings. Over the
course of the last couple years, I transitioned into working for mental health practices and it has been an amazing fit!

I believe that access to therapy is so important!

I currently specialize in billing, claim troubleshooting, office management
and intake support.

I enjoy learning new things and have a passion for helping others!

I look forward to helping your practice run more smoothly, so that you can focus on growing your practice and taking the best care of your clients!
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Annie Burt

Virtual Assistant and Visual Communications Specialist

I am a 34-year-old mother of one amazing and spunky girl and have been married to my wonderful husband for 15 years now.

We love living with our orange kitty and doggy in Olympia, Washington, where we take full advantage of the nature around us with frequent nature walks and mushroom hunting.


I graduated from the University of Washington with a Bachelor’s degree in Medical Anthropology and Global Health and dream of one day pursuing a Masters in Mental Health Counseling.

I have also been an avid violinist since the age of 10 and currently play in two local symphonies.


I am extremely passionate about mental health work and public access to health information. To further support this passion, I am currently completing a Visual Communication Specialization through CalArts via Coursera.

I have worked in the field of early childhood education and also as an office administrator and client liaison for a therapy practice, with lots of experience in scheduling, billing, communications, and claims.


I am eager to continue this work and to get my foot in the door of mental health therapy. 
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Muriel Gaddy

Virtual Assistant
 
Hi, my name is Muriel Gaddy.
 
I have a bachelors in psychology from Western Carolina University and plan on continuing my education to become a counselor.

I currently live in Wilmington, NC but grew up on a farm in a small town close to Hickory, NC.

I have quite a bit of experience helping run a private practice therapy office and thoroughly enjoy helping providers in any way I can!
 
I am so excited to be a part of the TPS team, my experience with managing an office will help me provide you with any help that you may need so that you can better focus on your patients. I am a fast learner and love a challenge.

Outside of work I enjoy going to the gym, traveling, and attending church. 
 
I look forward to working with you!
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Taylor Walker

Virtual Assistant

My name is Taylor Walker. Being a military wife has allowed me to grow in a variety of professions and job titles including mental health, telecommunications, supervision, insurance work, case management and more. My most recent work was as a supervisor at a residential treatment center for teens with a wide range of disorders, both behavioral and substance abuse combined.

But I didn’t start there…
I began as a mental health technician. Starting as low man on the totem pole was humbling—working on the ground floor, in the weeds, with these teens in some of their most vulnerable times. Not only was I able to assist them in accomplishing their basic needs such as hygiene and laundry, I was also able to help them battle some of the toughest times in their lives.

When I recall these teens (some turned adults) as they graduated from treatment, watching them grow into the people they were meant to be, I’d say “rewarding” would be an understatement.

I have a B.S. in Psychology and a minor in Children’s Advocacy Studies. My goal is to support you and your business and assist your clients on their journey to a healthy and happy life. I’m looking forward to working with you!
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Zoie Meyers

Virtual Assistant
 
Hello and welcome! My name is Zoie.

I hold a Masters of Social Work (MSW) from Portland State University, and a certification in alcohol and drug counseling (CADC I).

With over nine years of experience working and volunteering in the behavioral health field, I am deeply passionate about supporting clients in getting the care they deserve, and assisting providers with what they need in order to be successful in providing those services.


Having worked as a behavioral health therapist for over four years, I understand the vital importance of strong administrative support. It brings me great joy to reduce your stress, and assist with the tasks which are necessary for starting, maintaining, and growing a thriving practice. 

I am organized, with attention to detail, and take pride in providing high quality services for my clients. I enjoy working with people of all races, religions, sexual orientations, gender identities, abilities, and backgrounds. 

In my free time, I love adventuring in the outdoors. Hiking, rock climbing, and snowboarding are a few of my favorites. I also enjoy learning languages, and recently began studying Spanish.

I am thrilled to be a part of the TPS team and look forward to working with you!
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Karyn Rauen

Virtual Assistant

Greetings! My name is Karyn, and I am so pleased to be one of the wonderful Virtual Assistants working with Therapy Practice Solutions.

I live in Indiana with my family and our three (rather vocal) cats. I love to learn--so you will almost always find me in the process of researching a concept or learning a new skill. My most recent endeavors are learning Spanish and teaching myself basic coding and Excel. When I am not learning something new, my children and I love to explore the beaches of Lake Michigan for interesting rocks and sea glass. We also bake bread for our family and friends.

Becoming a VA is a new path for me. I am a former teacher with a Bachelor's in Elementary Education and a Master's in Special Education. I am confident that my attention to detail, ability to connect with people, and desire to keep learning will be an asset to your practice.
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Olivia Case

Virtual Assistant

Hi, I'm Olivia! I have been working for TPS since 2021.  I have a BS in psychology from North Greenville University. I am hoping to one day pursue a Master’s degree in counseling, although right now, I'm loving my job as a VA.

I recently married my college sweetheart and we live in the mountains of upstate South Carolina with our cat, Melbourne. On my days off, you can expect to find me outdoors with my husband or reading in a downtown coffee shop.

I grew up overseas and have a lot of experience interacting with different cultures, religions, and backgrounds. I find that this gives me an open mind and a big heart for all types of people who I come into contact with, which is something I love about working in the mental health field.

I hope to assist you in your practice and help your practice run smoothly so that your clients can get the mental health treatment they are seeking!
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Julie Snavely

Virtual Assistant

Hello! My name is Julie Snavely. I live in a small rural town in North Central
Kansas with my husband of 30 plus years, my son and his wife, three beautiful
grandchildren, a daughter and her husband.

We have owned and operated an excavation business since 2000. Working from home was a true blessing for me while my children were young.

I eventually tookon the role as office manager for our local CASA (Court Appointed Special Advocate) program and most recently worked for Family Eye Care as well as co-managing our business.

I absolutely loved both professions but felt a change of pace was in need with my new role as “grandma”.

I pride myself on providing the best customer service and attention I can. I love
working with people and truly want the best service experience possible.
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Taylor Halligan

Psychological and Neuro-Psychological Testing Specialist

My name is Taylor Halligan and I have been working in the mental health industry for over 6 years. Over the six years, I have worked both directly and indirectly with patients seeking help through therapy or psychological testing.

I started my journey as a Virtual Assistant over the past year and am so happy to be working with the TPS team!

When I am not assisting clients and their patients, I am traveling with my partner and our two rescue pets. We love spending time outside and exploring new places!
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Emily Macy

Virtual Assistant

Emily Macy currently lives in Kansas. She  is a graduate of Oklahoma Wesleyan University in Bartlesville, OK.

After college, Emily enjoyed working with children and parents, as a Children’s Ministry Director at Grace Community Church in Bartlesville, Oklahoma.

Before becoming a mother, she enjoyed working at the local elementary school by providing administrative support.

She enjoys spending time with her husband, daughter and dog. Family time is a priority for Emily. The flexibility of a Virtual Assistant career allows her time for taking long walks with her toddler daughter, meeting friends at the coffee shop, and visiting with extended family nearby.

Fun facts, Emily did an internship for NASCAR while in college. She is also known as “The Queen of GIFS” to her family and friends.
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Sadi Freeman

Virtual Assistant

Hello everyone, my name is Sadi Freeman. I currently live in a very small town in Oklahoma. I am a 28 year old mother of 3 who is living to be the best mother and wife I can be. The career choice to become a Virtual Assistant for TPS is one of the most comforting and exciting decisions that I have ever made for my family and myself.
 
I have worked as an Associates' Assistant for the past 8 years. Some of my basic everyday tasks were scheduling, billing insurance, posting insurance payments, checking eligibility, along with many other tasks that taught me the beautiful skills of multitasking and organization. 
 
My hobbies include, reading a great book, drinking the perfect cup of coffee, and traveling, as well as chasing my children and 10 siblings around. 
 
As a Virtual Assistant I have a desire to learn and grow with TPS in order to help providers have more time for the most important part of therapy, the client. 
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Marilyn Redmond

Virtual Assistant

Hello, my name is Marilyn Redmond and I have lived in North Central Kansas for the past 20 years.  My husband is a pastor and we have 6 children and 3 grandchildren.  We live in the country with our youngest two sons, my elderly parents (in a house across the drive) and our 3 big dogs.   Our life is never dull and we love entertaining our extended family and friends.

In 2007 we adopted 3 little boys through our state’s foster care system.  They brought an amazing amount of joy and blessings to our family.  And along with that, some significant mental health challenges.  We know what it’s like to have to advocate for our children’s mental health needs.  We also understand the difference a qualified therapist can make in the life of a struggling child.

After 10 years in the banking industry, I am so excited to work with Cindy and the TPS team.  As a Virtual Assistant, I look forward to connecting with practices that can benefit from my strengths in customer service and organization.  It brings me great joy to help others, and being able to do that from home is an added blessing.
 

We believe the greatest compliment is a customer referral. That's why we provide all customers with the absolute best service and highest quality work, at fair and competitive prices.

Contact us today!